Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. The following privacy policy explains our information practices and the choices you can make about the way your information is collected and used. Issues & Answers Network, Inc. (hereafter ‘I&A’) operates as a data collector/researcher with regards to General Data Protection Regulations (GDPR) and to your data. We determine the purpose and means of processing any data provided to us.

Client Information

We treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfill our obligations to them. We keep client information secure at all times and prevent the misuse and unauthorized disclosure of it by our employees or any third parties.

Research Participation Information

In order to provide our services to clients, we may employ the use of client contact lists which would contain personal information such as names, email addresses, phone numbers, and mailing addresses. On studies involving European citizens, client contact lists will only be used in cases where active consent to be contacted for research purposes has been granted by the participant.

All responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Research participant answers will not be used by any entity as an aid for sales.

Research participation is voluntary, and sample members always have the opportunity to decline involvement or to "opt out" of the research after agreeing to participate.

In order to provide our services to clients, we may request from research participants their personal information such as names, email address, phone number, or mailing address. In cases of video recorded research, the ability to record a facial image could be requested. This collection of personal information from research participants is done solely through the legal basis of consent.

We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. In some cases, we may need to share personal information with third parties that provide research services in support of the research project. Any third party that receives personal information is obligated to follow all of the same privacy protection regulations as followed by I&A.

Sharing of Information

We may share your information in the following ways: (a) with our service providers, as necessary to enable them to provide services to us (in which cases such service providers are prevented from using the information except as necessary to provide the services); (b) with our clients; (c) as reasonably necessary to comply with law or a legal process (including a court or government order or subpoena), to detect, prevent, or otherwise address fraud, security or technical issues, to enforce this privacy policy, and to protect the rights,property or safety of I&A, our users, and/or the public; (d) if we sell,transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a corporate transaction such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this privacy policy; or (e) with your express consent.


We do not knowingly collect personal information under any circumstances from anyone under the age of thirteen (13), and if we become aware that we have inadvertently collected personal information from anyone under this age threshold, we will promptly delete such information.

Opt Out Policy

If you wish to be removed from I&A’s email or phone contact lists, please complete our Contact form.

Information Security

We maintain all necessary physical, electronic and procedural security measures to help safeguard client data and personal information. Third parties that provide us with support or services may also receive client data or personal information, and we require them to maintain security measures similar to ours with respect to such information. Nevertheless, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. If any information under our control is compromised, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and also take other steps, as necessary, in accordance with any applicable laws and regulations.

Data Integrity

I&A will take reasonable steps to ensure the personal data is accurate, complete, current and relevant and is used only as described in the “Data Retention” section below. While we accept responsibility for the management and confidentiality of the personal information collected, please note that we do not always have control over the accuracy of the information provided directly to us and accept no responsibility for information’s accuracy in such cases.

Data Retention

In general, to determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We may also process data on behalf of third parties who have engaged us. We keep personal information processed on behalf of third parties for as long as needed to provide services to the third party in question. Notwithstanding anything above to the contrary, we reserve the right to retain personal information for any period required by law or to comply with our legal obligations, resolve disputes and enforce our agreements.

Compliance Information

General Data Protection Regulation (GDPR) Statement

I&A complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 set forth by the European Union regarding the collection, use, and retention of personal information from European Union member countries. I&A has certified that it adheres to GDPR right of access, right to erasure, data portability, notice, consent, security, data integrity, access, and enforcement. To learn more about GDPR,  please visit

EU-U.S. Privacy Shield

I&A complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.
I&A commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union (EU) with inquiries or complaints regarding our Privacy Shield policy should first contact I&A at

I&A may be required to disclose personal information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements. Under certain limited conditions, individuals may invoke binding arbitration before the Privacy Shield Panel created by the U.S. Department of Commerce and the European Commission.

Any data to be transferred for any reason is limited and for specified research purposes only. Any vendors or third parties working with or for I&A are contractually obligated to comply with I&A’s guidelines for confidentiality and data security and be in compliance with Insights Association requirements. When transferring data to a third party, such third parties are obligated to maintain at least the same level of privacy protection as required by Privacy Shield. In any case of onward transfer to third parties, I&A is potentially liable unless it can be proven that we are not responsible for the event giving rise to the damage.

I&A strictly abides by the Insights Association Code of Conduct. You can opt out of any and all participation at any time with no penalty or hesitation. Your participation is entirely voluntary. If you wish to be removed from I&A’s email or phone contact lists, please complete our Contact form. If there’s an opportunity to participate in a research activity that does not include surveys, and if this opportunity includes any sort of media or self-identification, you will always be asked for permission to participate in said activities prior to collection of data. You can continue participation in other research activities and choose not to participate in anything that identifies you in special research requests with no penalty or hesitation. All participation is by permission only. You may discontinue your participation in research with I&A at any time. Any communication requesting participation by others in the household will be clearly communicated to the primary research participant, with no requirement for participation.

We will not process your personal data unless: (a) you have given your consent to our processing for a specific purpose; (b) processing is necessary for the performance of a contract with you or to comply with a legal obligation; or (c) processing is necessary for the purposes of the legitimate interests pursued by I&A or a third-party controller. In cases where the purpose of our processing is the “legitimate interest” purpose, we will also carefully balance those interests against your fundamental rights and freedoms related to your Information. Where processing is based on your consent, we will identify the processing purposes and provide you with relevant information to make the processing fair and transparent.

Information Collected Automatically

I&A respects the voluntary nature of research participation and protects our survey respondents’ identities when collecting market research responses online.

We process IP addresses for the legitimate business purpose of identifying and preventing duplicate respondents in our surveys. Whenever we process data for these purposes we take reasonable and customary steps to keep your personal data safe and secure.

You have the right to object to this processing. If you wish to do so, please complete our Contact form.  Please bear in mind that if you object, this may affect our ability to carry out tasks above for your benefit.All other personal information is only collected when the research participant deliberately and voluntarily provides it. The only use of their web browsing activity is to ensure a stable, error-free survey experience.

Changes in the Privacy Policy

We reserve the right to modify this privacy policy at any time. If we decide to change our policy, we will prominently post those changes here, and any other place we deem appropriate, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes, we will notify you either by way of an email or by a notice on our website. We will use information in accordance with the policy as it was in effect at the time information was collected.

Legal Obligations

Under certain circumstances permitted or required by law (for example, in connection with law enforcement investigations), we may be required to disclose client data or personal information without giving notice.


Let’s discuss how we can work together

Contact Us

About us

Issues & Answers is your full-service marketing research firm located in Coastal Virginia.

With more than 30 years of expertise in all facets of research design (from exploratory, descriptive to causal), our in-house research teams led by skilled Account Executives develop and deliver quality data and analysis for clients worldwide. Our custom approach to your research needs and business objectives means we don't deploy the same study twice...unless of course it's a tracker study. Our data is clean and reliable - providing our clients with actionable information since 1988.